How can we help you?
Browse our knowledge base or search for a topic below.
Why are items missing from my inventory?
Why are items in my Steam inventory not showing up on RapidSkins?
RapidSkins loads items from your Steam inventory using Steam's API, then matches the data to items in our database. If you are missing items, there are a few possible reasons.
Check your Steam profile is set up with RapidSkins correctly
Check your Steam Profile Status on RapidSkins
Open your Profile settings on RapidSkins and find the "Steam Profile Status" section. If your privacy settings show warnings, follow the steps shown then click "Refresh Steam Profile" to update your profile.
Check your Tradelink is set up correctly
Your tradelink is used by RapidSkins to find items in your inventory. CS2 items received less than 10 days ago will not be visible unless you have a tradelink set up. Go to Account Settings
Refresh your inventory on RapidSkins
After fixing your Tradelink or Steam Profile Status, click the Refresh 🔄 button in the inventory panel on the Sell page to re-fetch your inventory from Steam.
Check the item is tradable
Navigate to your Steam Inventory
Go to your Steam Inventory for CS2.
Find the missing item in your Steam Inventory
Click on the item to see its details on the right side of the page.
Check the item is tradable
Look for the "Tradable" and "Marketable" tags in the item details. If you see "Not Tradeable" or "Not Marketable", the item cannot be traded. Some items (Twitch drops, medals, awards) are never tradable.
Other reasons an item could be missing
The item has been recently added to the game
RapidSkins updates its database a few weeks after new items are added. If the item was added recently, it may not be in our database yet.
The item is not accepted on RapidSkins
RapidSkins does not accept all items. Examples: souvenirs without stickers, legacy case keys, items below $1.00 USD, and manipulated items.
The skin is a Doppler that has not been checked for Phase
If the item is a CS2 Doppler or Gamma Doppler, RapidSkins must inspect it to check the Phase. Although this is done automatically, if it fails it can cause the item to be missing. Try refreshing your inventory on RapidSkins.
title
subtitle
Ready to Sell Your Skins?
Instant payouts via PayPal, Bitcoin, bank transfer and more. Join 200K+ registered users already being paid.
Skip the 7-day trade hold. Sell your CS2 skins for real money instantly.
Cash out your Rust skins with instant payouts at the best prices.