How can we help you?
Browse our knowledge base or search for a topic below.
Items are missing from my trade?
Where are my items? Common reasons items may not appear after a trade:
Items may be stored in your Backpack instead of your main inventory
There may be a short delay before items appear due to processing
Occasionally, items are held for review or security checks
What should I do?
Click 'Open Backpack' to check if your items are there
If you still can't find your items, refresh the page and check again after a few minutes
If your items are still missing, contact our Live Support for immediate assistance
Why were items not in the first trade?
We have to split trades up into multiple trades either because the items are from different bots, or because items from the same bot cannot be traded at the same time. In both scenarios, items are reserved for you in your backpack while the trade is ongoing.
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